Faq

Find answers to some of the most common questions below. If your question isn't listed, feel free to contact us.

Shipping and Delivery

How long does shipping take?
Shipping times vary depending on your location. Standard shipping within the US takes 3-5 business days, while international shipping can take 7-14 business days.

Do you offer expedited shipping?
Yes, we offer expedited shipping options. You can choose this option during checkout.

Product Information

Are your products safe for birds?
Absolutely! All our products are made from high-quality, non-toxic materials and are safe for your feathered friends.

Do you offer custom products?
Yes, we can create custom bird products. Please contact us for more details.

Ordering and Payments

What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay.

Can I cancel or change my order?
You can cancel or change your order within 24 hours of placing it. Please contact us immediately with your request.

Returns and Refunds

What is your return policy?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can return it for a full refund or exchange.

How do I initiate a return?
To initiate a return, please contact us with your order number and the reason for the return. We will provide you with further instructions.

Customer Support

How can I get in touch with customer support?
You can reach our customer support team via email at [email protected] .

What are your operating hours?
Our customer support team is available Monday to Friday, 9 AM to 5 PM.